THE GREAT
DISCONNECT

New research from 600+ senior marketing professionals on the widening gap between buyer expectations and marketer messaging

See what's inside

Evidence behind buyer decision drivers

Clear data on the factors shaping real tech buying decisions — from functionality and cost to support expectations and integration needs.

of buyers prioritize functionality and cost when making a decision.

Clear insight into marketer priorities

A sharp look at where marketers lean too heavily on innovation and vision, and how that misalignment affects trust, relevance, and performance.

of marketers align messaging with buyer needs.

Actions to close the buyer–marketer gap

Practical guidance for aligning message, proof points, and mid-funnel content, helping you rebuild credibility and accelerate buyer movement.

of marketers say AI now shapes decisions most in the evaluation stage.

Why it matters

  • Buyer expectations have shifted fast — and without understanding what drives decisions today, even strong campaigns lose momentum before they ever reach consideration.
  • Marketers are prioritizing innovation over evidence — creating a gap that slows conversion and makes it harder to prove value inside increasingly risk-averse buying committees.
  • Trust is harder to earn than ever — meaning weak proof points, unclear pricing, or inconsistent messaging can stall deals long before a sales conversation begins.
  • AI now shapes mid-funnel decisions — and the marketers who adapt their content for AI-driven evaluation are already seeing stronger engagement and clearer buyer intent signals.
  • 2026 planning depends on real buyer data — giving teams the clarity to invest in the right messages, channels, and proof points before budgets lock and targets rise.

Who is the report for

B2B demand generation leaders

Who need stronger lead quality and mid funnel performance

Content and brand to demand strategists

Who want content and messaging shaped around real buyer needs

Marketing executives planning 2026

Who need data to guide next year’s strategy decisions

Ready to see what your buyers really value?

If you’re planning for stronger pipeline and better conversion in 2026, this report breaks down the buyer priorities you can’t afford to overlook.

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